Is Motel6 Good for Small Businesses? (2026)

Reviewers are divided on the cleanliness and condition of Motel 6 rooms. Many praise specific locations for providing clean and well-maintained rooms, while others report issues such as stained bedding, dirty bathrooms, broken amenities, and even cockroaches. For example, one reviewer stated, "The rooms are always clean and comfortable," while another described their experience as "Absolutely horrible The bed was slept in the drain was clogged in the tub The toilet was dirty."

Customer experiences with Motel 6 staff vary significantly. Many reviewers commend the staff for being friendly, helpful, and efficient, often highlighting specific employees by name. However, others report encountering rude, unhelpful, or unprofessional staff, particularly when addressing issues or requesting assistance. One reviewer noted, "Friendly staff, this location is the cleanest, quietest, safest motel 6 I’ve ever stayed at," while another complained about staff being "Unfriendly, unconcerned, unprofessional, and generally rude."

Many reviewers appreciate the convenient locations of Motel 6 properties, often near highways, restaurants, and other amenities. The proximity to major roads makes it a convenient choice for travelers on road trips or needing a quick overnight stay. For instance, one reviewer mentioned the "Conveniently located near the 101/154 on ramp," while another praised the "Excellent location! Minutes to restaurants groceries and shopping."

A recurring complaint among reviewers is related to billing discrepancies, unexpected charges, and difficulties obtaining refunds. Some customers report being charged after canceling reservations or encountering hidden fees. The process of resolving these issues is often described as frustrating and time-consuming. One reviewer stated, "San Antonio location cancelled my reservation and left me sleeping on the streets. Did not tell me until I showed up. Decided to keep my money too," while another warned, "Never trust the motel 6 website with your credit card. They charge you multiple times then deni your refund."

Some reviewers express concerns about the safety and security of certain Motel 6 locations. These concerns include reports of drug use, prostitution, and a general feeling of unease. However, other reviewers report feeling safe and secure, particularly at locations with good lighting and visible security measures. One reviewer described a location as "the cleanest, quietest, safest motel 6 I’ve ever stayed at," while another reported "Illegal Drug Use Enabled on Property."